Privacy Policy

Your Account Obligations

This Privacy Policy provides the manner your data is collected and used by Optica. You are advised to read this Privacy Policy carefully. By accessing the services provided by Optica.net you agree to the collection and use of your data by Optica.net and certain authorized third party service providers in the manner provided in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website – Optica.net. By accepting the Privacy Policy during registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

Your Privacy protection with Optica.net

OPTICA offers world leading brands and supplies a comprehensive product range that includes sunglasses, Optical Frames, colored and prescribed contact lenses, all kinds of eyeglass accessories, bicycle helmets and personal care products. The product range is backed by a comprehensive after-sales service at Optica.net that values ​​your trust in us

Optica.net values your trust in us. We want you to feel comfortable using our site and feel secure to share your information with us, thus we are extremely proud of our commitment to protect your privacy. Please continue reading the following policy to understand how your personal information will be treated as you make full use of our Site.

Your Privacy Guarantee with Optica.net

Optica Promises not to sell or rent your personal information to third parties (except as provided in this Privacy Policy) without your consent. We and/or certain authorized third party service providers will use the personal information provided by you to provide you with the services, which we offer.

Third-Party Service Providers

We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and analyzing data, providing marketing assistance, providing search results, processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Information may be collected from you

Optica.net collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our Site. We also collect information about the transactions you make including details of payment cards used. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and Site use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the Site.

We may collect the following personally identifiable information about you like:

• Name including first and last name
• Bahraii ID Card number (CPR) or GCC ID Card Number
• Mobile phone number and contact details
• Demographic profile (like your age, address)

You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

Credit Card details

We do not keep any credit card details in our data base or server. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Our Use of Your Information

We use your personal & contact information to

• Get in touch with you whenever necessary
• Supply the orders/ services requested by you
• Preserve social history as governed by existing law or policy
• Contact you as a survey respondent
• Notify you if you win any contest
• Send you promotional materials from our contest sponsors or advertisers

Who’s allowed to use Optica.net?

Optica.net does not sell products for purchase by children. If you are under 18, you may browse the Optica.net website but you cannot purchase any product without the involvement of a parent or guardian.

Information that you can access

Optica.net gives you access to a range of information about your account and your interactions with Optica.net for the purpose of viewing, updating and editing that information.

Our Disclosure of Your Information

We will not use your personal information for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless:

• We have your permission
• To provide products or services you've requested
• To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of Optica.net terms of use or to defend against legal claims
• Special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure

What choices are available to you regarding Collection, Use and Distribution of Your Information?

Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to browse our Site. However, we offer some services only to visitors who do register.

You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Optica.net reserves the right to send you certain service related communication, considered to be a part of your Optica.net account without offering you the facility to opt-out. You may update your information and change your account settings at any time.

Upon request, we will remove / block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

Security

To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.

Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this Site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Access or change your personally identifiable information

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally-identifying information. If you have registered your profile on Optica, your Optica.net user name and Password are required in order to access your profile information We reserve the right to change or update our policies at any time. Such changes shall be effective immediately upon posting to this Site.

You are can offer your views, suggestions, if any, by submitting your feedback using the form in the Contact Us section.

You can contact us by Phone: +973 17000250

Email: customercare@optica.net

Mail: Optica (Customer Relationship), PO Box 927, Manama, Kingdom of Bahrain.

You will be able to unsubscribe anytime by clicking on the unsubscribe link at the bottom of all our email communications.

 

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Optica Store app: how the app uses your data

Who this section applies to

This section covers version 2.0 and later of the Optica Store app for iPhone and Android, published by Optica W.L.L. It adds to the policy above. Where the two differ for the app, this section applies. Optica is the controller and is responsible for your personal data.

What the app collects, and why

Name and email address: to create and run your account. Kept by Shopify.

Password (email sign-in only): sent to Shopify to sign you in. The app does not keep your password. It keeps only a sign-in key on your phone. Kept by Shopify.

Sign in with Google or Apple (your name and email address from that account; Apple may give us a private relay email instead of your real one): to link your sign-in to your Optica account. Kept by Google (Firebase) and Shopify.

Mobile number, gender, date of birth and delivery addresses: for your profile and deliveries. Kept by Shopify.

Saved power (power, cylinder and axis for each eye, your notes, and a prescription photo if you add one): so our team prepares the right lenses. Your saved power is attached to every order you place. Kept by Shopify (the values) and Google Cloud (the photo), and a staff-only copy in Google (Firebase) if you ask to delete your account.

CPR number and the mobile number registered at the branch: our staff will confirm your last eye test using your phone and CPR before preparing the order. Kept by Shopify, on each order, and Google (Firebase).

Your orders: to show your orders in the app. Kept by Shopify.

Customer Care (the type, subject and message you write, a branch and an order if you choose them, the phone number in your profile, up to 3 photos per message, and our replies; if you are not signed in, also the name, email and mobile number you enter; requests to combine two accounts or to delete your account are kept the same way): to answer you. Our Customer Care team also receives a copy by email. Requests to look up your eye test at a branch, and CPR requests, are also emailed to the team, with the CPR number (and, for a branch look-up, the mobile number). Kept by Google (Firebase).

Wishlist (up to 200 products): so you see it on any phone. Kept by Google (Firebase).

Eye-test booking (name, email, phone, notes, and the branch, service, date and time you choose): to book your appointment. Kept by Optica's booking system (booking.optica.net).

Notifications (a push token from your phone, phone type, app language and app version, linked to your account while you are signed in): to send you notifications. Kept by Google (Firebase); delivered by Google and Apple.

Server records (IP address and request details, kept about 30 days): for security and to fix faults. Kept by Google Cloud.

Your saved power and prescription photo are health data. We use them only to prepare and check your orders and to link you to your eye-test record at our branches.

A CPR number is required to save your power: it links your power to your last eye test. We ask for it as NHRA requires. Once saved, a CPR cannot be removed from your account. Our team can move it if it is on the wrong account.

Advertising and usage numbers

The app shows no advertising and does not track you across other companies' apps or websites.

The app uses Google Analytics to understand how it is used: pages and products viewed, searches, items added to the cart, completed orders and bookings, app language, build number, and approximate country and city. We do not send Google your name, contact details, CPR, lens power or address, and we do not use the advertising ID. The app has no crash-reporting tool. The checkout page is run by Shopify and is covered by the website part of this policy.

We do not send your prescription photos to any automated reading or AI service.

Optica uses your location to show and sort the nearest branches to you. Your location stays on your phone and is not sent to us.

Optica uses your photo library so you can attach your prescription or a photo to a support request. The app does not take photos with your camera. It opens your photo library only when you choose a photo.

Optica promises not to sell or rent your personal information to third parties (except as provided in this Privacy Policy) without your consent.

Payments

Checkout runs on Shopify. Card payments are made on MyFatoorah's payment page inside the Shopify checkout. The app never sees your card details. We do not keep any credit card details in our database or server.

Who handles your data for us

Shopify: online store, customer accounts, orders and checkout.

Google (Firebase, Google Cloud and Google Analytics): app servers, database, photo storage, Google sign-in, notifications and usage numbers.

Apple: Sign in with Apple, and notifications on iPhone.

MyFatoorah: the card payment page inside the Shopify checkout.

Optica's booking system (booking.optica.net): eye-test appointments.

Microsoft: emails to our Customer Care team and from our no-reply address.

They have access to personal information needed to perform their functions, but may not use it for other purposes. We work only with providers that protect your data at least as well as this policy. The app's servers, database and photo storage are in the United States (Google Cloud).

Who at Optica can see your data

Authorised Optica staff see your data in our staff panel, in our Shopify store admin (each order you place in the app shows your saved power, notes, CPR and mobile number), and in emails to our Customer Care mailbox. Photos are stored privately. Staff open them through links that stop working after 15 minutes.

Notifications

We send a notification when our team replies to your Customer Care request or changes its status. We send offers and news notifications only if you say yes in the app, and you can change this at any time. You can also turn notifications off in your phone's settings. If you leave items in your cart, the app may remind you. These reminders are set on your phone itself.

Optica may also use your name, email address and mobile number to send you offers and news by email, SMS or WhatsApp, through the companies we use to send these messages. You can unsubscribe at any time using the link in our emails, or by telling Customer Care at customercare@optica.net.

Data kept on your phone

The app keeps a copy of your sign-in, cart, saved power (including your CPR and mobile number), wishlist, recent searches and recently viewed products on your phone, so it works quickly and offline. Signing out removes this app's copy of your account data from the phone. These copies are not included in phone backups.

Deleting your account

In the app: Account tab, tap your name at the top (this opens My profile), then Delete my account (at the bottom).

This signs you out on this phone and asks our team to delete your Optica account and personal details. We finish within 30 days and email you when it’s done. By law we keep your eye-test and prescription records, with the details that identify you on them (such as your CPR and mobile number), and a record of what you bought. We also keep a record of this request.

When we receive your request, we sign you out, remove your Google or Apple sign-in link, unlink your phone from your account's notifications and delete your wishlist. Our team then deletes your customer record in Shopify and your eye-test bookings. We also remove the messages and photos from your other Customer Care requests.

On iPhone, if you use Sign in with Apple, the app asks Apple to end it. Apple will then ask you to confirm. You can also remove Optica yourself: iPhone Settings, your name, Sign-In & Security, Sign in with Apple.

Without the app: follow the steps at shop.optica.net/pages/delete-account.

What we keep, and for how long

Eye-test and prescription records, with the details that identify you on them (CPR, mobile number), your date of birth, gender and Optica customer ID, your saved power and prescription photo, a record of what you bought, and a record of your deletion request: for as long as the law requires.

Customer Care requests and notification registrations: while your account is open, or for as long as we need them to do what this section describes.

Server records (IP address): about 30 days.

After the retention period, we securely destroy, erase, or anonymize your personal data to prevent restoration.

Your rights

You have the following rights regarding your personal data:

Access: Request access to your personal data.

Rectification: Request corrections or modifications to your personal data.

Erasure: Request removal, blocking, or restriction of your personal data.

Objection: Object to the use of your personal data for direct marketing purposes.

Non-discrimination: Object to processing that may result in defamation, discrimination, or financial/moral damage.

Automated Processing: Object to decisions based solely on automated processing and request alternative methods.

Withdrawal of Consent: Withdraw your consent to the processing of your personal data if consent is the lawful basis for processing.

Optica will process these requests free of charge within 10 working days, in accordance with relevant laws. Account deletion is finished within 30 days, as described above. If you have concerns about the processing or use of your personal data, you have the right to lodge a complaint with the Bahrain Personal Data Protection Authority.

Contact

Optica CR number: 17531. Telephone: +973 1700 0250. Email: customercare@optica.net. Address: PO Box 927, Manama, Kingdom of Bahrain.

Changes

We regularly review our Policy. If the app starts to collect new data, we will update this section first. Last updated: 7 November 2026.

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