الضمان والإرجاع

Warranty:

Frames and Sunglasses (24 months Warranty)

Contact lens and Solutions (3 months warranty)

In order to consider whether the defect is applicable for warranty, please provide us with pictures and a description of the defect at customercare@optica.net and we will get in touch with further instructions or you can visit any of our stores with a copy of the invoice. 

Once your item arrives to us, we will send it for warranty check. Please note that this process may take up to 7 days.

If the defect is covered by the warranty*, we will replace it with a flawless piece and ship it to you for free. If you don't want a replacement or the product is not available anymore, we will initiate your full refund. Please note that in case of items we currently don't have in stock, it may take longer until we ship your replacement to you.

*The warranty covers all manufacturing defects without exception. The warranty does not cover damages to frame or lenses caused by ordinary day-to-day wear and tear (e.g. scratches) and harm arising from product misuse or accident.

 

FAQs

Returns:

Is it possible to return an item I received?

Yes, absolutely. You can return the item back to us but with Terms & conditions applies.

 

If the item is Sunglass, Frame, Accessories:

• Item(s) must be returned within 15 days of purchase.
• Item(s) must be returned in original condition with original packaging (unless item is defective).
• Item(s) must have all tags and stickers attached.
• If you would like to exchange the item to different size or color, please return your unwanted item and place a new order through the website.
• Shipping and handling charges are not refundable. (Unless Found Defective)
• Refunds will be issued in the same form as your original payment method.

 

 

If the item is Contact lens, Solutions & Eye Drops:

• Item(s) must be returned within 15 days of purchase.
• Due to hygienic reasons Health & Beauty products (Contact lenses, Solutions & Eye Drops) may only be returned if defective, please see our warranty for further information. As they are not subject to any return, replacement or refund, unless found defective within 15 days.
• Shipping and handling charges are not refundable. (Unless Found Defective)
• Refunds will be issued in the same form as your original payment method.

 

Can I return an item for an exchange instead of a refund?

We're not able to offer an exchange on returned items and all returned items will be automatically cancelled and refunded.

If you wish to order a different size, color or a completely different model, all you need to do is to place a new order on our website.

 

How do I return or exchange items purchased in store?

If you change your mind or you’re not happy with your purchase, you can return the item(s) to any of our stores within 15 days of purchase for an exchange or full refund. (Terms & conditions applies).

Items purchased in store cannot be returned online.

 

How do I return items purchased Online?

If you change your mind or you’re not happy with your purchase, you can return the item(s) to any of our stores within 15 days of purchase, the store will take the item with the invoice and will send it to the return department to process the return and a refund will be processed in 30 days to the same payment method used to purchase the item. (Terms & conditions applies).

 

What if the item received is damaged or defective?

We are very sorry if that ever happens to you. We do our best to prevent such a situation and we want to sort out any issues with faulty items straightaway.

As soon as you discover the fault or damage, please log-in to our website then go to my orders and select your order then the return and select the reason, once we receive your request for damaged or faulty product, we will send our driver to come and collect the damaged and faulty product and we will contact you, once it is decided by our team it is in fact damaged or faulty product, we will process the refund your shipping costs (if any) and send to you a new replacement item or process the refund as quickly as we can.

 

How long will my refund take?

We will process the refund within 30 days of receiving your return. However, this may vary depending on your credit card, account type and on your bank's policy.

 

I returned an item and it was incorrectly refunded, what do I do?

We're really sorry if we made a mistake. Please contact our Customer Service team customercare@optica.net so we can sort it out for you.